At Man Style Shop, we’re committed to providing premium men’s casual wear with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (A$12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (orders over A$50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We stand behind the quality of our premium men’s casual wear. If you’re not completely satisfied with your purchase of our polo shirts, t-shirts, or other apparel, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in its original condition with all tags attached
  • Original proof of purchase must be provided
  • Return must be initiated within 15 days of delivery

Important Exception: For hygiene reasons, we cannot accept returns or exchanges on men’s tank tops once the original packaging has been opened.

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Receive Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions.
  3. Package Your Item: Securely package the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Australian warehouse at:
    Man Style Shop Returns
    64 Dossiter Street
    RAMINEA, AU 7109
  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Options

We’re happy to exchange your item for:

  • A different size of the same product
  • A different color of the same product
  • Store credit for the full value of the returned item

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Return Request Template

Use the following template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Man Style Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific item if exchanging])

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions about our shipping or returns policy, please contact our Australian customer service team:

We appreciate your trust in Man Style Shop for your premium men’s casual wear needs and are committed to ensuring your complete satisfaction with every purchase.